RETURNS POLICY AND RETURNS FORM
Return address: 40 Best Road, Seven Hills NSW 2147, Australia
HOW TO RETURN AN ITEM:
If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a store credit. Our policy lasts 14 days for orders shipped within Australia and 28 days for orders shipped outside of Australia; from the date the goods were delivered to you.
To be eligible to return an item and receive a store credit for your returned item/s, they must;
- Be received by us within the timeframe specified above.
- Be unused and in the same condition you received them.
- Items that have been worn cannot be returned.
- Have no fake tan, make up or other marks.
- Not smell of cosmetics, perfume, deodorant, washing powder or other products.
- Have all original labels and swing tags attached.
You must complete the returns form below and enclose it with the goods you are returning. You do not need to email or contact us prior to sending your return to us. The returns form and goods must be returned to the address at the top of this page and be receipted by us before we are able to issue your store credit.
The cost of return shipping is at the customer's expense, we do not refund or add credit for cost of return postage.
We inspect all return items upon receipt. Returns which fail to comply with the above will be returned back to the purchaser.
We are unable to process returns and store credits until your item is received and has been inspected by us.
We unfortunately cannot accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.
Once we receive your return and subject to the conditions above, we will issue you a store credit covering the cost of the item, excluding the shipping charges. We will send your credit note within 2-4 working days of receiving and inspecting your returned item.
We unfortunately do not offer exchanges, should the item still be available in your required size, you can purchase it with your store credit. Regrettably we cannot hold items for exchange while we wait for your item to be returned.
Earrings (for health reasons), accessories and discounted items are not eligible for return.
Misplaced your returns form and need to return an item? Print and fill out the below and enclose with your return!