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FAQs

DO YOU HAVE A SIZE GUIDE?
All of our sizing is in Australian sizing (Size 6 to 16 or XS to XL - our size range will vary depending on the style and label). If a style runs small or large to size, we will make a note about this and recommend to go up or down a size.

DO I NEED TO SET UP AN ACCOUNT BEFORE PURCHASING?
No, you don't need to set up an account, you can choose to checkout as a Guest instead. We recommend creating an account as this will allow you to move through the checkout process faster on your next purchase with us, with your address details and email preferences saved.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by Credit Card (Visa, Mastercard or AMEX), PayPal and Afterpay. We use a secure third-party payment gateway to process our credit card transactions. All prices are shown in Australian dollars (AUD).

PROCESSING PAYMENTS
Orders will be processed as soon as payment is received and cleared. If payment is received on a public holiday, weekend or other non-banking day, your order will be processed the next business day. Generally, orders received by 12 midday on a business day will be dispatched that day. We reserve the right to change our prices on any style at our discretion.

WHICH COUNTRIES DO YOU DELIVER TO?
We deliver worldwide, within Australia and overseas.

WHAT IS YOUR DELIVERY POLICY?
WITHIN AUSTRALIA
We use Australia Post for all orders in Australia.

  • We charge a flat rate of $10 for all parcels and send via Australia Post Express network.
  • Free Express Shipping for all orders over $100

For Metro Areas please expect your parcel to arrive within 1-2 business days after dispatch for Regional Areas please expect your parcel to arrive within 2-4 business days after dispatch.

Please note during busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee these timeframes.

OUTSIDE OF AUSTRALIA / INTERNATIONAL ORDERS
NEW ZEALAND

  • All parcels are Express posted for $20
  • Free Express Shipping for all orders over $150

Shipping on all orders via Australia Post Pack and Track (5-10 days).

REST OF THE WORLD

  • FREE POSTAGE on all orders over $250
  • $25 Standard Shipping for all orders under $250
  • $35 Express Shipping for all orders under $250

Shipping on all orders via Australia Post Pack and Track (5-10 days). Tracking information is sent via email at 5pm AEST on the day that orders are shipped out.

We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer.

The above timeframes are not guaranteed and delays may occur beyond our control. Elle & Andi is not responsible for any delays in receiving your parcel (for example, delays caused by a country's customs/border control department), nor for any customs or any other taxes which may be imposed by your country.

WHEN DO YOU DISPATCH YOUR ORDERS?
We endeavour to dispatch same-day all orders received by 12 midday AEST on a business day. A tracking number will be emailed to you when your order has been dispatched. We are not responsible for parcels that are lost in transit due to the fault of Australia Post or other delivery carrier - we will endeavour to trace your parcel on your behalf and lodge an investigation if required.

Elle & Andi does not provide refunds to customers for failure to pay duties and taxes associated with their order.

HOW DO I KNOW IF AN ITEM IS IN STOCK?
All items are in stock unless displayed as Sold Out. If you have an item in your Shopping Bag awaiting payment, it may still be purchased by another customer until you have completed your order. If you have purchased an item and on the very rare occasion it is out of stock, we will contact you immediately to arrange an agreeable alternative item, backorder or full refund.

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